Complaints & Dispute Resolution

Omari Finance is committed to treating customers fairly and resolving complaints promptly and transparently. If you are dissatisfied with our service or have a complaint, you may follow the process below:

Step 1: Contact Us

Please submit your complaint using one of the following channels:

Please include:

  • Your full name
  • Contact details
  • Loan reference number (if applicable)
  • A clear description of your complaint

Step 2: Internal Review

We will acknowledge receipt of your complaint and investigate the matter fairly and objectively. We aim to resolve complaints within a reasonable timeframe, and we will keep you informed of progress where necessary.

Our Commitment

  • Complaints are handled confidentially
  • Customers are treated fairly and respectfully
  • There is no penalty for lodging a complaint

We value feedback as it helps us improve our services and maintain high standards of customer care.

Step 3: Escalation

If you are not satisfied with the outcome of your complaint after it has been reviewed internally, you may request that the matter be escalated for further consideration.

You also have the right to refer your complaint to the Namibia Financial Institutions Supervisory Authority (NAMFISA), which oversees registered micro-lenders in Namibia.

NAMFISA Complaints Contact Details:

Please note that NAMFISA may require proof that you have first attempted to resolve the complaint directly with Omari Finance before reviewing the matter.